Company Overview: American Express, a globally recognized brand, is a leader in providing innovative financial services and products. Known for its customer-centric approach, American Express is dedicated to delivering exceptional service and building lasting relationships with its customers. Join a company that values integrity, service, and innovation.
Job Summary: As a Virtual Customer Care… Professional, you will be the face of American Express, providing world-class service to our customers. You will handle a variety of customer inquiries and issues, ensuring each interaction leaves a positive impression of the company. This is a remote position, allowing you to work from the comfort of your home while making a significant impact on our customers experiences.
Key Responsibilities:
? * Provide exceptional customer service via phone, email, and chat
? * Address and resolve customer inquiries and issues in a timely and effective manner
? * Educate customers about American Express products and services
? * Maintain up-to-date knowledge of company offerings and policies
? * Identify and escalate complex issues to appropriate departments
? * Follow up with customers to ensure their issues are resolved satisfactorily
? * Document all customer interactions accurately in the CRM system
? Required Skills and Qualifications:
? * Excellent communication skills, both verbal and written
? * Strong problem-solving abilities
? * Ability to multitask and manage time effectively
? * Proficiency with CRM software and other customer service tools
? * High school diploma or equivalent required; a bachelors degree is preferred
? * Previous customer service experience, particularly in a virtual environment, is a plus
? Experience:
? * Minimum of 2 years in a customer service role, with a preference for experience in financial services
? * Experience working remotely is highly desirable
? Working Hours:
? * Full-time position with flexible working hours, including evenings, weekends, and holidays to accommodate customer needs
? Knowledge, Skills, and Abilities:
? * In-depth understanding of American Express products and services
? * Ability to handle sensitive information with discretion
? * Strong organizational skills and attention to detail
? * Ability to work independently and as part of a team
? * High level of empathy and customer-centric mindset
? Benefits:
? * Competitive salary and performance-based bonuses
? * Comprehensive health, dental, and vision insurance
? * 401(k) with company match
? * Paid time off and holiday pay
? * Professional development opportunities
? * Employee wellness programs
? * Access to employee assistance programs
? Why Join Us:
? * Be part of a globally respected company known for its commitment to customer service excellence
? * Enjoy the flexibility of working from home
? * Grow your career with opportunities for advancement within the company
? * Work in an inclusive environment that values diversity and encourages innovation
? How to Apply: Interested candidates are invited to apply online through the American Express careers page. Please submit your resume along with a cover letter detailing your relevant experience and explaining why you would be a great fit for this role
