Summary: Full Time Monday- Thursday 10:00 a.m. to 6:30 p.m. , Friday 9:00 a.m. to 5:30 p.m.
Position is remote after 1 month of in person training at our Hummelstown Office. Must be a resident of Central Pennsylvania.
Ensures that blood collection goals are met by telephone recruiting the appropriate donors to the fixed sites and mobile blood drive operations.
Duties and Responsibilities:
? Calls potential blood donors and answers incoming calls.
? Telerecruits appropriate donors based on inventory needs. Calls potential donors and answers incoming calls by following script guidelines. Uses assertive communication to secure appointments.
? Performs reminder calls and no-show calls.
? Schedules next appointment for donors at the donor sites.
? Meets individual and team goals to complete a minimum number of dials and appointments per hour.
? Responsible for presenting a positive public image when interacting with donors and representing a donor site. Builds rapport with donors through excellent customer service and the use of effective listening skills.
? Maintains accurate records. This includes computer data entry, appointment schedules, and other written records.
? Possesses a clear understanding of the donation process and donor deferral guidelines and procedures. Refers donor inquiries to appropriate personnel. Respects confidentiality regarding donor information.
? Completes other job related responsibilities as apparent or assigned.
? Organizes and prioritizes work each shift based upon guidance from department manager and from the site leader, ensuring goals are met within prescribed standards of quality. Knowledge, Skills and Abilities:
? Self motivated with an ability to work independently with little supervision.
? Excellent interpersonal communication skills
? Accurate oral and written communication
? Sales skills preferred
? Ability to organize and prioritize tasks
? Willingness to follow direction
? Ability to work well with others
? Ability to work under pressure and meet deadlines
? Ability perform basic math skills
? Ability to read and interpret documents such as safety rules and SOPs
? Problem solving abilities.
Qualifications:
? Telemarketing or customer service experience preferred.
? High school graduate preferred.
Requirements:
? Required to regularly sit and talk and hear.
? Vision abilities required include close vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.
? Continuous use of customer service, teamwork, and interpersonal skills. Must be able to read, write and speak English.
Working Conditions:
? Work is performed remote from home after 1 month of in person training.
Job Type: Full-time
Schedule:
? Monday to Friday
Location:
? Pennsylvania (Required)
Work Location: Remote
