Teleperformance is seeking a dedicated and tech-savvy Remote Technology Technical Support Representative to join our dynamic team. In this role, you will provide top-tier support to customers, assisting them with technical issues related to technology products and services. You will use your problem-solving skills and expertise to help customers troubleshoot and resolve their technical challenges, all from the comfort of your home.
Key Responsibilities:
? Provide high-quality customer support through various channels, including phone, email, and chat.
? Troubleshoot and resolve technical issues related to hardware, software, and connectivity.
? Assist customers in navigating technology products, ensuring they are set up and configured correctly.
? Offer clear, concise, and accurate guidance to customers with varying levels of technical knowledge.
? Escalate unresolved issues to appropriate departments or supervisors.
? Maintain detailed records of customer interactions and technical resolutions.
Qualifications:
? Strong technical knowledge and problem-solving skills.
? Excellent communication and interpersonal skills.
? Prior experience in a customer service or technical support role is a plus.
? Ability to work independently and manage time effectively.
? Familiarity with remote work tools and technology platforms.
? High-speed internet and a quiet home office environment.
Why Teleperformance?
? Work from home flexibility.
? Comprehensive training and continuous development opportunities.
? Competitive compensation and benefits package.
? Supportive team environment and company culture.
If you’re passionate about technology and helping people, this is the role for you. Apply today to join the Teleperformance family!
