Techone Global is seeking a talented Live Chat Specialist to join our remote team. As a Live Chat Specialist, you will be responsible for providing exceptional customer service and support through live chat interactions. This role requires strong communication skills, problem-solving abilities, and a passion for helping customers.
Responsibilities:
? Engage with customers through live chat to provide support and assistance
? Resolve customer inquiries and issues in a timely and professional manner
? Collaborate with internal teams to escalate and resolve complex customer issues
? Maintain accurate records of customer interactions and transactions
? Identify and report trends in customer issues to improve overall customer experience
Qualifications:
? Previous experience in customer service or a related field
? Excellent written and verbal communication skills
? Strong problem-solving abilities
? Ability to multitask and prioritize in a fast-paced environment
? Proficiency in typing and using live chat software
Experience:
? 1+ years of experience in customer service or a related field
? Experience with live chat software is a plus
