Description:
? Answer inbound phone calls for clients’ members regarding healthcare benefits
? Opportunity to earn additional cash incentives
? Handle a high volume of incoming calls
? Gather customer information, assess needs, and educate customers
? Resolve customer issues via one-call resolution guidelines
Requirements:
? High school diploma or GED
? Ability to pass a drug screen and background check
? Healthcare background experience is a plus
? Comfortable with medical terminology
? A dedicated area to work area, free from distractions and background noises
? Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
? Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens
? Strong decision-making and analytical abilities
? Ability to identify customer needs and articulate products and services
? Schedule flexibility to include weekends, evenings, possible… holidays, and occasional overtime
? Highly developed sense of integrity and commitment to customer satisfaction
? Meet all attendance and dependability requirements
? Be a team player
? Standard Connect and Speed Wired Ethernet connection 50 Mb/s download, 10 Mb/s upload (wireless is not permitted)
Benefits:
? Medical, dental, vision, and 401K benefits
? Earned PTO
