Join Delta Airlines as a Remote Customer Service Representative and embark on a journey to provide exceptional customer service from the comfort of your home. As a vital member of our team, you’ll play a crucial role in ensuring a smooth and enjoyable travel experience for our valued passengers.
Responsibilities…
? Handle customer inquiries, concerns, and requests via phone, email, and chat.
? Assist passengers with flight reservations, changes, and cancellations.
? Provide information on Delta’s services, policies, and procedures.
? Resolve customer issues with empathy and professionalism.
? Collaborate with team members to achieve customer satisfaction goals.
Requirements:
? Excellent communication skills in English, both verbal and written.
? Previous customer service experience is preferred.
? Ability to work in a fast-paced and dynamic remote environment.
? Proficient computer skills and familiarity with customer service software.
? Flexibility to work varying shifts, including evenings, weekends, and holidays.
Conditions:
? Must have a dedicated, quiet workspace at home.
? Reliable high-speed internet connection.
? Remote equipment and training will be provided
