Description:
? SBT is looking for a Customer Support Representative to help take our company?s growth to the next level
? The ideal candidate will be responsible for providing text and payment support to our clients
? Duties include handling high priority tickets within a fast-paced environment, escalating client/software issues to technical, and understand/analyze client requests to ensure high CSAT
? It will be imperative that this person be detail-oriented, self-motivated, able to stay focused in a fast-paced environment and adapt to frequent updates
Requirements:
? High School or equivalent
? 2+ years of applicable Customer Support within a technology company
? Excellent detail-oriented, organizational, and time management skills
? Experience managing high priority tickets in a fast-pace environment
? Experience working with tickets within HubSpot
? Experience with SalesForce
? Experience with Payment Support
? Proficient in working with Outlook, Microsoft Excel, Microsoft Word
?… Analytical and problem-solving skills
? Customer focus and adaptability to different personality types
? Self-driven with the ability to work with little supervision
? Excellent verbal and written communication skills
? Adapt to frequent changes
Benefits
