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Weekly Pay
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Job Description:
Interviews will be conducted onsite New York, NY.
The schedule will be 8:30am to 5pm EST.
? Must have your own equipment to operate from home*??
Key Responsibilities:
? Respond promptly to enrollment service calls, providing accurate information, mailing requested materials, and escalating issues as needed.
? Educate clients on managed care principles and help them navigate health plan options.
? Assess clients’ healthcare needs and facilitate their selection of appropriate health plans.
? Assist clients with the enrollment and disenrollment processes for health plans.
? Receive, sort, and review enrollment/disenrollment forms for accuracy and completeness.
? Process enrollment/disenrollment forms efficiently and send necessary correspondence to clients.
? Collaborate with the Central Operations Supervisor to address client concerns and escalate issues as required.
? Provide managed care education and enrollment services during peak call volumes.
? Support mailroom functions when necessary.
? Availability to work on Saturdays as part of the regular schedule.
? Adhere to performance criteria and standards set by Call Center management.
General Requirements:
? Demonstrate exceptional customer service skills with a proactive approach.
? Proficient computer skills including typing (minimum 35 WPM) and familiarity with dual-screen systems.
? Reliable attendance with punctuality during scheduled shifts.
? Positive attitude, teamwork orientation, and willingness to support colleagues.
? Prior experience in customer service roles preferred.
Education and Experience:
? High school diploma or equivalent required.
? College degree preferred.
? Experience in customer service or public-facing roles desired.
? Familiarity with local community needs and resources beneficial.
Full-time, Part-time
$18.0/hr Remote23
NEAST18
