Description:
? The HomeCare Sales Specialist role is responsible for connecting with inbound callers, emails, and chats to promote the uniqueness of FreedomCare and our programs.
? Work closely with Patients and Caregivers to educate them and assist them begin the application and enrollment process.
? Provides necessary documentation and requirements with the State Department of Health, patients’ insurance and the Patient?s Caregivers to ensure services will be authorized in a quick and efficient turn-around time to get them on Care.
? Provide a high-level customer service through one-call resolution, demonstrating FreedomCare?s values of ensuring care and compassion with a positive, helpful demeanor.
? Consistently meets monthly performance metrics of creating cases and call handling.
? Create high quality cases without errors by using the guides available and ensuring that every case has accurate data.
Requirements:
? Experience with telephonic sales.
? Experience in managing a… high volume of inbound and outbound calls.
? A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
? Ability to articulate case statuses through detailed notes on salesforce.
? Ability to resolve issues over the telephone with eager clients comfortably.
? Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues.
Benefits:
? Competitive compensation
? Medical benefits
? Retirement plans
? Wellness programs
? Fun company events
? Ongoing learning opportunities to grow your career
