Description:
? Performs a variety of Customer service activities for TD credit Customers
? Responds to telephone, written, and other inquiries regarding account balances, interest rates, charges, and statement requests
? Resolves problems immediately within authority, defers for additional research or forwards to supervision as needed
? Maintains updated Customer account information
? Develops knowledge of credit customer service industry practices and applicable regulatory guidelines
Requirements:
? High School Diploma or equivalent experience
? 1 Year of related experience
? Customer service skills, including ability to deal professionally with Customer issues, problems, and questions
? Research skills, with ability to identify and evaluate relevant information
? Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearly
? PC skills
? Must be available to work a variable schedule which may include nights and weekends
? Bilingual Spanish preferred
Benefits:
? Health and well-being benefits
? Savings and retirement programs
? Paid time off including Vacation PTO, Flex PTO, and Holiday PTO
? Banking benefits and discounts
? Career development and reward recognition
