Description:
? The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients.
? The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately.
? This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience.
Requirements:
? High School diploma or equivalent required, some undergraduate education preferred
? 1 year of customer service experience, call center environment experience preferred
? A flexible and positive attitude
? A friendly and nurturing attitude toward our patient population of older adults
? Experience with EMR (Electronic Medical Record) documentation preferred
? Ability to multitask, prioritize, and manage time effectively
? Outstanding phone demeanor and etiquette
? High level of integrity
? Proficient PC skills, including basic Microsoft Excel skills
? Spanish, Mandarin, Cantonese, or Polish speakers preferred
? US work authorization
? Someone who embodies being ?Oaky?
Benefits:
? Paid vacation, sick time, and investment/retirement 401K match options
? Health insurance, vision, and dental benefits
? Opportunities for leadership development and continuing education stipends
? New centers and flexible work environments
? Opportunities for high levels of responsibility and rapid advancement
? Company-provided work-from-home equipment, including a laptop, computer monitor, docking station, keyboard, mouse, and USB ethernet adapter
