As a Work From Home Customer Service Representative, you’ll be the voice of Remotelyst, providing exceptional support to our valued customers. You’ll play a critical role in resolving inquiries, ensuring customer satisfaction, and enjoying the flexibility to design your own work schedule.
Customer Service Key Responsibilities:
? Provide outstanding customer support via phone, email, chat, and other communication channels.
? Address customer inquiries and resolve issues efficiently and effectively.
? Escalate complex cases to appropriate departments when necessary.
? Gain in-depth knowledge of our products and services to assist customers accurately.
? Maintain detailed and accurate records of customer interactions in our CRM system.
? Offer basic technical support and troubleshooting guidance as needed.
? Educate customers on product features, benefits, and proper usage.
? Collaborate with your team to ensure a seamless and positive customer experience.
? Adhere to company policies… procedures, and quality standards.
? Enjoy the flexibility to create your own work schedule.
Qualifications:
? High school diploma or equivalent; some college education preferred.
? Previous customer service experience is a plus.
? Strong communication, interpersonal, and problem-solving skills.
? Ability to work independently in a remote setting.
? Proficiency with computer systems and software applications.
? Familiarity with CRM systems is advantageous.
? A passion for helping others and a customer-centric mindset.
? Reliable high-speed internet access and a suitable home office setup.
Benefits:
? Competitive compensation as a 1099 Contractor (Hourly + Incentives).
? Flexibility to create your own work schedule.
? Comprehensive training program to ensure your success.
? Opportunities for professional growth and development.
Equal Opportunity Employer:
Remotelyst is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
